SpaceHub FAQ Dubai, UAE

About the Storage Units

How are the storage units set up?
Our storage units are individual spaces for rent, ranging from 1 to 16 square meters in the UAE and from 1 to 7 square meters in Estonia, located in dry and clean warehouses. At Space Hub, everything is fully automated. You can access both the warehouse and your personal storage unit at any time using a PIN code or through our app.
How much space do I need?
Spacehub storage units come in a range of sizes, starting with boxes at 1 m³, and up to 15 m² in the UAE and 7 m² in Estonia. Please refer to the guidance on our homepage, or feel free to contact our support team. Share your storage needs with us, and we’ll assist you in selecting the ideal unit size.
What are the storage conditions like?

Our storage facilities in the UAE are consistently kept at a stable temperature of 24-25 degrees Celsius, with air conditioning operating 24/7 to ensure a warm and dry environment. While there is no AC in our storage facilities in Estonia, we do keep temperature above 0°C in winter via heating.

All our facilities feature a modern ventilation system and are cleaned regularly, so they’re free from dust and unwanted odors.

We do not store food items at our facility, which minimizes the risk of insects and rodents. Additionally, we conduct regular pest control measures to ensure a clean and safe environment.

Your items will be stored in conditions as comfortable as your own home.
What security measures do you have?

Electronic access system. Gates and all units are securely locked, with access granted only to the customer or their authorized representative.

24/7 video surveillance. We have round-the-clock video surveillance, both inside and outside the storage units. Our security team is always on watch. Additionally, the compound in Ali Gargash is guarded by Belhasa Security 24/7.

We do not provide insurance, but you have the right to insure the contents of the unit with any insurance company of your choice.
What is prohibited to store?
For the safety of all our clients, certain items are prohibited from storage in our facilities. Goods, as described below, are expressly forbidden.
- Toxic and radioactive matters
- Smoldering or smelly materials
- Highly inflammable materials and liquids
- Items prohibited for possession in the United Arab Emirates Weaponry and explosive matters
- Money and security papers
- Food
- Flora and fauna species
- Drugs and medicine in any form
Please note: By signing the rental agreement, you acknowledge and accept these conditions and take full responsibility for the contents of your storage unit.
Can I order movers and a vehicle for transportation in SpaceHub?

Our storage facilities are fully self-service, offering storage room rental only. We do not provide moving or transportation services.

If you require assistance with packing, loading, or transporting your items, please reach out to our customer care team. Our administrator will be happy to connect you with a trusted partner company for these services (in Dubai only).
Is there a freight elevator and trolleys in the warehouse?
Trolleys are readily accessible in all warehouses. Mobile platform steps for accessing upper-level units are situated in the corridors. Please note that elevators are not available in SpaceHub storage facilities.
Is it possible to get packing material and shelving from the warehouse?

There are no packing materials or additional shelving provided.

You are welcome to use freestanding shelves of your own; however, please note that attaching them to the walls with screws is not allowed.
Are there lights and sockets in the storage rooms?
According to fire safety regulations, there are no sockets and lights in the storage rooms.
How wide are the corridors and doors in SpaceHub?

The standard door width in the storage units is 88 cm, with some larger units featuring doors that are 98 cm wide. Corridor widths range between 1.3 and 1.4 meters.

Please refer to the specific details provided for each storage unit.
How do the storage rooms of the SpaceHub chain differ from each other?

Each storage room within the SpaceHub chain offers distinct features tailored to various needs.

While all warehouses are fully automated with built in Bluetooth locks, one location in Dubai, Al Quoz 1, is equipped with Bluetooth padlocks, with additional lock option attached, for enhanced security.

Additionally, ceiling heights may vary across different storage rooms. To find a storage unit that meets your specific requirements, please visit our ‘Units and Prices’ page, where you can apply filters based on key characteristics.
Can I change the unit size later?
Yes. We understand that your space requirements may change over time. Should you need to change to a larger or smaller unit, even after moving in, we are here to assist you. Please don’t hesitate to reach out to our support team for assistance.
I need assistance in choosing the appropriate size for a storage unit. Could you please direct me to the right person?
Please contact our customer support team. If you share what you plan to store, our administrator will be happy to recommend the most suitable unit size for your needs.
What is an Antresol / Upper-Level Unit?

An upper-level unit, also known as an antresol, is a storage space located on the second level, directly above another storage unit. Due to its elevated position, the cost of renting an upper-level unit is typically lower than that of ground-level storage rooms.

Access to these units is provided via steps.

Rest assured, our approach ensures that accessing upper-level units is convenient and hassle-free for everyone. The steps are carefully designed to be strong and stable, making them ideal for moving even the heaviest furniture while maintaining a professional standard of durability and safety.

Access to the Warehouse and Storage Unit

How do I get started?

To rent a storage unit, please register on the Spacehub app, choose the plan that best meets your needs, and proceed with the payment.

Need Assistance? Our dedicated customer care team is here to help you select the ideal unit and assist with setting up your account. Please feel free to reach out to us via WhatsApp at +372 5376 8043, email at support@spacehubstore.com, or call our toll-free numbers at 800 012 00 26 (for Dubai) and 372 600 29 09 (for Tallinn).
Can I visit the storage unit before renting?
To ensure you have the best experience viewing our storage units, you’ll need to use our app. You can download it here: App Store or Google Play.

Steps to Access the Storage Unit:
- Verification: Complete the verification process within the app.
- Select Storage: Scroll down and select Guest Access to select the desired unit.
- Choose Unit Size: Select the size of the unit you’re interested in. (Note: Units with the letter “a” after the number are located on the second level.)
- Visit the Storage: Once selected, your access will be valid for 24 hours.
⚠️ Important: To ensure full access to the storage and unit:

For iOS users: Please make sure Bluetooth is enabled.

For Android users: Please enable Bluetooth. Additionally, go to APP settings and manually allow:
- Location
- Nearby devices
What are the warehouse operating hours?
All SpaceHub warehouses are accessible to customers and visitors 24/7. You can bring in or pick up your belongings at any time that is convenient for you.
How to access the warehouse?
SpaceHub warehouses are equipped with an electronic access system, providing secure and convenient entry.

For warehouses with PIN code access (Estonia only):
- After completing the rental agreement online, you will receive an SMS containing your personal access code. This code will also be available in your personal account.
- To enter the warehouse, input the code on the pin-pad located to the left of the gate. To access your specific unit, please re-enter the same PIN code to the second pin-pad after the gate.
For warehouses with bluetooth access:
- Access is managed through the SpaceHub mobile application. After signing in with your phone number, you will have access to buttons within the app to open the warehouse gate and unit door.
- ⚠️ Important: To ensure the application functions correctly, please enable Bluetooth, geolocation, and nearby device settings (for Android) on your phone.
Do I need a pass to enter the warehouse?
No, there is no need to issue a physical pass for entry.
How to locate my storage room in the warehouse?
Upon entering the warehouse, please follow the numerical signage displayed on the walls to easily locate your storage room.
Can I share access to my unit with others?
Yes. To share access with your family or trusted people, please follow these steps. You can manage and remove access at any time through your App.
1. Open your App and scroll down slightly to find the option to share access.
2. Enter the name and full phone number (including the country prefix) of the person you wish to grant access to.
3. The recipient will need to download our app, log in with their phone number, and configure the necessary settings based on their phone’s operating system (iOS or Android).
⚠️ Important: To ensure full access to the storage and unit:

For iOS users: Please make sure Bluetooth is enabled.

For Android users: Please enable Bluetooth. Additionally, go to APP settings and manually allow:
- Location
- Nearby devices
Can I view the cameras and check who was in the storage room?

While direct access to view the CCTV footage is not available for Customers, we can certainly review it on your behalf. Please note that the footage is retained for 30 days.

Additionally, you can check the history of visits through the SpaceHub application or our self-service portal. To do so, simply navigate to the “Visit Log” section.
Can I change the PIN code for the storage room? (Applies only for Estonia)
Yes. To do this, call the customer care service.

Rental Agreement

How long can I rent a unit for?

You can rent a storage unit for any period starting from 1 month up to 11 months. Our contract operates on an open-ended basis, automatically renewing each month until it’s Terminated via App or self -service.

Although the minimum rental period is one month, you are welcome to use the unit for a shorter duration. Please note, however, that the full monthly rate will still apply regardless of the length of use.
What if I want to rent for a few days or weeks?

Our minimum rental period is one full month. Should you require the storage room for a shorter duration, the full monthly rate would apply.

However, we value the unique needs of each of our customers and are committed to accommodating them wherever possible.

Please feel free to contact our customer support team at your convenience. We will gladly explore the options available to you and strive to tailor a solution that best suits your specific requirements.
Do I need to sign a rental agreement in advance or can I do it on the day I bring my things?

No. You are not required to conclude a rental agreement in advance. You have the flexibility to complete the agreement online at your convenience, even on the day you begin renting.

Please note, allow approximately 30 minutes for the verification process and access setup during office hours.
Can I draw up a contract in person or by mail?

Please be informed that our storage facilities are fully self-serviced and do not have onsite personnel. Consequently, contracts can be conveniently concluded either through our App via the self-service option or by email.

To proceed via email, simply send the required photos and data to support@spacehubstore.com. Our team will ensure a smooth and efficient contract setup for you.
What documents are required to conclude a contract?
To conclude the contract, we need:
- First name
- Surname
- Photos of Emirates ID (both sides) or Passport of the country origin
- Selfie with the ID or Passport
By taking a selfie while holding the document close to your face, we ensure that the contract was indeed completed by you and not someone else using your credentials.
- Full Residental address
- Phone number
- Email address
- Rental start date and planned period
If contract is registered for company, we need additionally:
- Company registration/trade license
- Company address
- Company TRN (Tax registration number)
Can I see the contract in advance?

Yes, you can review the contract in advance. Please visit the “Warehouse Details” section on the specific warehouse’s page to view the contract.

Alternatively, you may email us at support@spacehubstore.com, and we will be happy to send you a sample copy for your perusal.
Can the contract be re-registered to another person?
No. We can terminate your agreement and open a new one for another person.
Can I change my passport details and phone number?
Yes. To update your passport details and phone number, please send a clear photograph of your passport along with your new phone number to support@spacehubstore.com. We will promptly update the details in your personal account.
Can I request accounting and constituent documents?
Yes. Should you require copies of accounting and constituent documents, please send your request to support@spacehubstore.com. We will promptly prepare and forward the necessary documents to the email address you provide.
Is SpaceHub responsible for the safety of stored things?
Please be assured that SpaceHub is committed to maintaining the security of the storage facilities. However, the responsibility for the items stored within the units lies with the Customer.

We do not provide insurance coverage for personal property, but we strongly encourage you to secure your own insurance.

You are entitled to insure the contents of your storage unit with any insurance provider of your choice. To facilitate this, you may use your rental agreement and an itemized inventory of your belongings to obtain a quote and policy from an insurance specialist.

We offer general security measures:
- 24/7 video surveillance.
- Gate and all units are securely locked, with access granted only to the customer or their authorized representative.
Additionally, the compound in Ali Gargash (Dubai) is guarded by Belhasa Security 24/7.

Payment and Deposit

How can I pay for my storage unit?

There are 3 payment options in the UAE: payment link in your app, bank transfer to our account, or cash deposit via FAB ATM.

There are 2 payment options in Estonia: payment link in your app, or bank transfer to our account.
The price on the website is "from..." What does this mean?

The pricing structure is based on the selected tariff, with longer rental periods offering greater discounts on the monthly cost of the storage unit.

At present, SpaceHub offers three tariff options: 1 month, 6 months, and 1 year. The 6-month and 1-year tariffs include discounts of 5% and 8%, respectively, with the option to pay on a monthly basis.

The prices listed on our website reflect the maximum discount available under the annual tariff.
Do I have to pay for the entire rental period at once?

No, you are not required to pay for the entire rental period upfront.

For your convenience, payments can be made on a monthly basis. The payment due date aligns with the contract start date. You will receive an invoice via email 7 days prior to the beginning of each new period.
Is there a deposit?

No. There is no deposit required for your storage booking.

Application’s Work

Where can I download the application?
The application is available on Google Play and App Store. You can download it here: App Store or Google Play
How to get an invoice and check if there’s a debt?

Invoices are automatically sent to your email 7 days prior to the start of each new period. Additionally, you can view your invoice in your self-service portal on our website or through the SpaceHub app.

To check any outstanding balances, please log in to your self-service portal or the SpaceHub app. If there is a pending balance, a notification will be displayed on the main page of your account.

A late penalty fee of 0.35% per day in the UAE and 0.05% per day in Estonia. The outstanding amount is automatically applied by our system for any invoices not paid by the due date.

If you are experiencing temporary difficulties or delays in making a payment, please inform us in advance to potentially avoid this penalty. You can do so by contacting our customer care service directly.

Termination of the Agreement

How to terminate an agreement?

You can terminate the agreement at any time.

To do this, vacate the storage room and leave it open, then click the “Terminate agreement” button in your App or self-service or call customer service.

Please note: if you selected Year or 6 months rate or were given a personal discount, but later decided to terminate the contract before indicated period, there will be no penalty.

However, the monthly rate will be recalculated without the applicable discount for the rental period.
How much notice do I need to give to terminate the contract?
Please provide 10 working days notice of the expected date of termination.
Am I eligible for a recalculation if I terminate the contract early?
According to the terms of the contract, any refunds of advance payments are under solely Space Hub discretion.
Can someone else pick up the items and close the contract?
Yes. You can share access with your family or trusted people to pick up your items.
- Open your App and scroll down slightly to find the option to share access.
- Enter the name and full phone number (including the country prefix) of the person you wish to grant access to.
- The recipient will need to download our app, log in with their phone number, and configure the necessary settings based on their phone’s operating system (iOS or Android).
Once your rented unit is vacated, please terminate the contract through the app or via self-service.

Problems with the Warehouse Work

The warehouse door is not opening via Bluetooth

To resolve this issue, please ensure that the necessary settings are correctly configured on your device based on its operating system:

For iOS Users: Ensure that Bluetooth is turned on.

For Android Users: Ensure that Bluetooth is turned on.

In the app settings, make sure that permissions for Location and Nearby Devices are enabled.

If all settings are correct, we recommend turning Bluetooth off and then back on to see if that resolves the issue.
The unit won’t open with the PIN code

Please ensure that you entered the # sign after the PIN code.

Additionally, it’s possible that something inside the unit might be obstructing the door. We recommend applying gentle pressure near the lock while attempting to open it.

If you continue to experience difficulties, please do not hesitate to contact our customer service team for further assistance.
My storage unit won’t close

For Units with PIN access: If your unit is in a facility with PIN access, please call our Customer Care team.

For smaller units or if you have few items: We’ll offer you another unit temporarily while we repair yours. Our technician will arrive within 4 hours to replace the lock. Once it’s fixed, you can move your items back.

If no other units are available: Simply close the door as best you can. Our facility has 24/7 video surveillance, so your belongings are safe. Our technician will repair the lock and send you video confirmation that your items are secure.

For storage units with bluetooth access: Check the metal bolt located where the lock is installed. It moves up and down when the lock is opened or closed. Make sure there are no items blocking its movement.
I can’t log into my account
Kindly ensure that you are entering the correct email address. If you are experiencing issues, you may also try recovering your password.
I can’t log in to the App, I am not getting OTP code
Please ensure you have entered your phone number correctly with country prefix, or alternatively, you may log in with your email and password.

Have questions?

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