Storing things while on vacation

To rent a storage unit, please register on the Spacehub app, choose the plan that best meets your needs, and proceed with the payment.

Need Assistance? Our dedicated customer care team is here to help you select the ideal unit and assist with setting up your account. Please feel free to reach out to us via WhatsApp at +372 5376 8043, email at support@spacehubstore.com, or call our toll-free numbers at +971 4 562 1100 (for Dubai) and +372 668 2729 (for Tallinn).

To ensure you have the best experience viewing our storage units, you’ll need to use our app. You can download it here: App Store or Google Play.

Steps to Access the Storage Unit:

• Verification: Complete the verification process within the app.

• Select Storage: Scroll down and select Guest Access to select the desired unit.

• Choose Unit Size: Select the size of the unit you’re interested in. (Note: Units with the letter “a” after the number are located on the second level.)

• Visit the Storage: Once selected, your access will be valid for 24 hours.

⚠️ Important: To ensure full access to the storage and unit:

For iOS users: Please make sure Bluetooth is enabled.

For Android users: Please enable Bluetooth. Additionally, go to APP settings and manually allow:

• Location

• Nearby devices

Spacehub storage units come in a range of sizes, starting with boxes at 1 m³, and up to 16 m² in the UAE and 7 m² in Estonia. Please refer to the guidance on our homepage, or feel free to contact our support team. Share your storage needs with us, and we’ll assist you in selecting the ideal unit size.

Our storage facilities in the UAE are consistently kept at a stable temperature of 24-25 degrees Celsius, with air conditioning operating 24/7 to ensure a warm and dry environment. While there is no AC in our storage facilities in Estonia, we do keep temperature above 0°C in winter via heating.

All our facilities feature a modern ventilation system and are cleaned regularly, so they’re free from dust and unwanted odors.

We do not store food items at our facility, which minimizes the risk of insects and rodents. Additionally, we conduct regular pest control measures to ensure a clean and safe environment.

Your items will be stored in conditions as comfortable as your own home.

Electronic access system. Gates and all units are securely locked, with access granted only to the customer or their authorized representative.

24/7 video surveillance. We have round-the-clock video surveillance, both inside and outside the storage units. Our security team is always on watch. Additionally, the compound in Ali Gargash is guarded by Belhasa Security 24/7.

We do not provide insurance, but you have the right to insure the contents of the unit with any insurance company of your choice.

For the safety of all our clients, certain items are prohibited from storage in our facilities. Goods, as described below, are expressly forbidden.

• Toxic and radioactive matters

• Smoldering or smelly materials

• Highly flammable materials and liquids

• Items prohibited for possession in the country

• Weaponry and explosive matters

• Money and security papers

• Food

• Flora and fauna species

• Drugs and medicine in any form

Please note: By signing the rental agreement, you acknowledge and accept these conditions and take full responsibility for the contents of your storage unit.

You can rent a storage unit for any period starting from 1 month up to 11 months. Our contract operates on an open-ended basis, automatically renewing each month until it’s Terminated via App or self -service.

Although the minimum rental period is one month, you are welcome to use the unit for a shorter duration. Please note, however, that the full monthly rate will still apply regardless of the length of use.

There are 2 payment options: payment link in your app, or bank transfer to our account.

Yes. We understand that your space requirements may change over time. Should you need to change to a larger or smaller unit, even after moving in, we are here to assist you. Please don’t hesitate to reach out to our support team for assistance.

Yes. To share access with your family or trusted people, please follow these steps. You can manage and remove access at any time through your App.

1. Open your App and scroll down slightly to find the option to share access.

2. Enter the name and full phone number (including the country prefix) of the person you wish to grant access to.

3. The recipient will need to download our app, log in with their phone number, and configure the necessary settings based on their phone’s operating system (iOS or Android).

⚠️ Important: To ensure full access to the storage and unit:

For iOS users: Please make sure Bluetooth is enabled.

For Android users: Please enable Bluetooth. Additionally, go to APP settings and manually allow:

• Location

• Nearby devices